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October 23, 2008
1_______,
I am writing in connection with my order for a mobile telephone (Nokia E51) which I made in your company two days ago. Today the telephone was brought to me by your messenger. On opening the parcel I found out that you had sent me the telephone of the wrong colour. 2_______ that I had chosen the black colour, but you sent me a red telephone.
I would appreciate if you could 3_______ and send me the telephone which I ordered as quickly as possible. I am therefore returning the item for replacement.
I look forward to hearing from you soon.
4_______,
Peter Limonov
Dear Sirs
I should like to point out
correct your mistake
Yours faithfully