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1_______,
Dear Sirs,
We have received your letter of 20th December, this year, and are puzzled by your decision to prolong for only one month guarantee period for the generator which broke down owing to manufacturing defects.
2_______ to Clause 7 of our contract providing for the prolongation of the guarantee period, if the equipment breaks down owing to the defects of the manufacturing plant for the period during which the equipment stood idle.
3_______ that we duly informed you about the breakdown of the generator. Your representatives, however, arrived at the plant after a big delay as a result of which the generator was put into operation only two months after its breakdown.
Moreover we are surprised at your refusal to compensate us fully for the losses caused by the idle time of the generator.
Under our contract the Customer has the right to make a claim if the equipment fails due to the above reasons.
4_______, we would like to resume our talks and to finalize the date of the expiration of the guarantee period and to solve the matter of full compensation of our losses.
Yours faithfully,
Mr Brown