Вопрос № 224076 - Английский язык

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Alena Hejnova
“I’m the food and beverage manager. The food and beverage manager is responsible for the restaurant and the kitchen. Three people report directly to me: the head waiter, the bar manager, and the head chef. The head waiter manages the spacialist wine waiters and the other waiters and waitresses. The bar manager is responsible for the bar staff. The head chef manages the kitchens and under him comes the assistant or sous chef. Then any other chefs report to the sous chef. Finally, the kitchen porters come at the bottom of the reporting line.”
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How many people is Alena Hejnova responsible for?

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Milan Havel
“My name is Milan Havel and I’m an assistant manager at the Hotel Ambassador in London. There are two assistant managers, and one of us is always on duty at busy times. The general manager has overall responsibility, of course, and we report directly to her. We are responsible for the day-to-day running of the hotel. We plan the work schedules, manage the accounts, and deal with any problems to do with staff or guests.
We have a staff of about 100 people. Basically, there are four departments, each with its own manager. Firstly, there’s front of the house – that’s receptionists, the people who deal with our guests on a daily basis. Then there’s housekeeping – all the services to do with the rooms. Then the banqueting and conference manager who organizes all the events that take place in the hotel. And finally, there’s the food and beverage manager.”
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What is Milan Havel responsible for?

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Morag Findlay
“I am a manager of the shop Music Stand. We work six days a week, between nine thirty and six. Saturday is our busy day, so we have a Saturday boy, Ben, to help us. He only works on Saturday because he’s still at school. He does a lot of the physical work – you know, he cleans the floor, makes tea and coffee, puts prices on the books and instruments. It’s good to have an extra person on the till to take money from customers. There are a lot of boxes to unpack on Saturday. Ben does that too.”
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How many functions does Ben do?

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Susan Gilbert
“I am an Executive Secretary or Personal Assistant. I work for the head of international advertising at the Herald Tribune. I guess my job … the job of any Personal Assistant is to help our boss in whatever way he or she needs it. I do all the routine things: lots of internal paperwork. I arrange his agenda, I make all his arrangements, book his flights and hotels. I take dictation. I take all his phone calls … and I try to deal with them myself. The idea is to give my boss the time to do the really important things in his job.”
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Why does Susan Gilbert do all the routine things?

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Andy (team leader of Eco-challenge)
“Eco-challenge is very tiring. You need to be fit and to have a lot of stamina. As leader, you have to be able to work with other people and you must want to succeed. I need to be positive all the time. I’m responsible for making sure the team works together. I need to make decisions, to give encouragement and to help bring out the best in the team members.”
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What must Andy be as a leader?

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Jenna (team member of Eco-challenge)
“You’re part of a team. It’s sometimes difficult to be unselfish when you’re tired and stressed, but the only way to succeed is to work together. You must have total commitment to the team’s success, so cooperation is really important. You have to be supportive, especially if one person is having problems. Sometimes things go wrong and you have to solve the problem; it’s important to be resourceful.”
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What is important for work in team?