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Supplier: Well, let’s get started. You know, with this delivery problem I’m sure there’s room for discussion.
Customer: Let’s see how we get on.
Supplier: Right, well this is how we see it. We can deliver the first combine-harvester in ten weeks, and install it four weeks after that.
Customer: Why such 1_______?
Supplier: Well, these are in fact the usual periods. It’s pretty normal in this kind of operation. Did you expect we could deliver any quicker?
Customer: We need delivery of six weeks maximum, with four weeks of installation.
Supplier: I see what you mean, but that would be very difficult. You see we have a lot of orders to handle at present, and moving 2_______ is a major operation. Look, if I can promise you delivery in eight weeks, does that help?
Customer: I’m sorry, but I can’t accept eight weeks. You’ll have to do better than that, I’m afraid.
Supplier: Well, look. You want the machine in six weeks. Now that is really a very short deadline in this business. You said that you couldn’t take it any later, but couldn’t 3_______ find a way to re-schedule just a little, say another week?
Customer: I’m afraid I can’t increase the delivery period any further. I have my instructions.
Supplier: Well, you really are asking us for something that is very difficult. I’ve already offered you seven weeks. I’ll have to consult with my colleagues and come back to you, but I can’t see what we can do.
Customer: 4_______? If you can promise delivery in six weeks, then we may be able to talk about a further order.
Supplier: Well, on that basis I suppose we might be able to look at some kind of arrangement. In fact, if you can promise another order I think we could accept your terms.
Customer: Let’s go through the terms: six weeks for delivery and four weeks for installation; and the decision about the next order to be taken by the 26th. Agreed?
Supplier: Exactly. Please confirm this in writing.
a long delivery period
just one of these machines
your engineers
May I make a suggestion
