Дополните диалог: John Cartwright: John Cartwright. Victor Klimenko: Hello John. This is Victor Klim...: ответ на тест 912201 - Английский язык

Дополните диалог:
John Cartwright: John Cartwright.
Victor Klimenko: Hello, John. This is Victor Klimenko, from Kiev.
John Cartwright: Hello, Victor. Any problems?
Victor Klimenko: Yes. 1_______?
John Cartwright: Yes, we did.
Victor Klimenko: I’d like to know your reaction to it.
John Cartwright: 2_______, Victor. You’re perfectly correct as to the 3_______. Items 2.5 and 2.6 lacked in the consignment of equipment we sent you. It was overlooked by our controller. We apologize for the oversight. It won’t happen again.
Victor Klimenko: When will you send us these parts?
John Cartwright: This week. By air. We’ll also send you some documents to facilitate customs clearance at your end.
Victor Klimenko: Fine. But what about the packaging? The cover of one of the containers was badly damaged. The equipment in this container was damaged a little too.
John Cartwright: It wasn’t our fault, Victor. The equipment was packed in the required way. You should take this up with the captain of the ship.
Victor Klimenko: We’ve already done it, John. He believes that your packing is to blame.
John Cartwright: I must disagree totally with him. Perhaps you should have been firmer in dealing with him.
Victor Klimenko: Let’s come back to this matter in a couple of days, John. I’ll try to discuss it with the shipowners. But there is one more problem: 4_______. We suffered some losses through this delay. I’d like to remind you that according to the sanctions clause of our contract we have the right to claim compensation.
John Cartwright: I’m afraid you haven’t that right, Victor. This delay was caused by a strike in the Brighton port. We consider this strike to be a force majeure circumstance that had a direct effect on the execution of our liabilities. We did our best to meet the deadline.
Victor Klimenko: I don’t agree, John. English ports are often hit by strikes. You were able to foresee this complication. Moreover, to meet the deadline you could have delivered the equipment to other port.
John Cartwright: We couldn’t have done it owing to circumstances outside our control.
Victor Klimenko: If we don’t reach mutual understanding, our company will have to go through arbitration procedures.
John Cartwright: There’s no need to get aggressive, Victor. There will be a meeting of our top executives at 11 o’clock where your claim will be on the agenda. I’ll try to settle it and ring you back after the meeting.
Victor Klimenko: All right. I’m waiting for your call, John.
John Cartwright: Bye, Victor.