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14 September, 2009
1_______,
We have received your letter in which you inform us about the breakdown of the generator and request us to eliminate immediately the defects which caused this failure.
2_______ that under our contract signed on a “turn-key” basis, the operation of the station during the guarantee period is carried out by the Customer’s personnel who are responsible for the strict observance of the operation instructions.
The representative of the manufacturing works, who immediately arrived at the plant, informed us that he had examined the generator in the presence of the engineer and had come to the conclusion that the generator failed because your personnel had seriously infringed the operation instructions.
As the damage to the generator is serious, the representative of the manufacturing works finds it advisable to replace some of its parts.
3_______ arranging talks without delay so that we could discuss the delivery of additional parts for the generator, their erection and adjustment.
4_______,
Mr Parker
Dear Mr Green
In this connection we would like to remind you
Under the circumstances we suggest
Truly yours