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Dear Sirs,
Your letter of 18th April, 2005, was duly noted. The 1 _______ you returned us are indeed 2 _______. We have to admit that these defects were overlooked by our 3 _______ and offer apologies for the oversight.
We are sending you new shirts as a replacement this week by air, carriage 4 _______, and would ask you to confirm their receipt by fax.
If any other problems arise, please do not hesitate to contact us in the shortest possible time.
Yours faithfully,
D.A.Leary