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October 23, 2008
1_______
I am writing in connection with my order for a mobile telephone (Nokia E51) which I made in your company two days ago. Today the telephone was brought to me by your messenger. On opening the parcel I found out that you had sent me the telephone of the wrong colour. 2_______
I would appreciate if you could correct your mistake and sent me the telephone which I ordered as quickly as possible. I am therefore returning the item for replacement.
3 _______
Yours faithfully,
4 _______
Dear Sirs
I should like to point out that I had chosen the black colour, but you sent me a red telephone.
I look forward to hearing from you soon.
Limonov Peter