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Dear Sirs:
The colour of the 1_______ about which you complain is indeed lighter than it should be. Please accept our apologies.
We are sending you a new lot materials by air this week, and would ask you 2_______ the faulty clothes at your convenience, carriage forward.
It was not 3_______ for us to use the lighter air freight packing materials, as most of the dresses were ready for shipment by sea freight.
Furthermore, our insurance is an open policy at a flat rate, and depends on the value of the goods, not the method of transport. For these reasons our invoice No.14596 dated 15th 4_______ 2003 is still valid, and we look forward to receiving your remittance when due.
Yours faithfully
D.A.Leary
dresses
to return
possible
November