Заполните пропуски в письме следующими фразами и предложениями:
Knowles Domestic Appliances
KDA
1108 Wiltshire Boulevard
Los Angeles, California 90041
1_______
Mrs. C. Brien
119 North Laurel Avenue
Los Angeles, California 90048
2_______!
You were right to let us know about the unsatisfactory service you experienced when your washing machine had to be repaired. 3_______; however we hope you will also try to see our point of view.
You phoned our Service Department on Friday, March 13. The clerk handling your complaint arranged for a repairman to come to your home on the following Tuesday, but on account of illness he was not able to come until Monday, March 23. However, on arrival at your address he found no one at home, and was not able to carry out the work until a new appointment had been made.
Of course you should have been notified of the delay. We apologize for failing to inform you in time. We have heard from our Service Engineer that your washing machine is in good working order now, and he will personally see to it that you are not kept waiting again if you need repairs in future.
Sincerely yours,
4_______
Claims Department
April 3, 2008
Dear Madam
Your annoyance is perfectly understandable
Hal Parks