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1_______
Dear Mr Parker,
Your letter of 20th December has been received, and we were very sorry to hear about the problem you experienced with our cultivator.
We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it 2_______ did in the case of your product.
We have entered a replacement order to be shipped to you at once. Your satisfaction is extremely important to us and 3_______for the inconvenience you have been caused. 4_______
Yours sincerely,
Mr Brown
24 December, 2010
unfortunately
we apologize
Thank you for purchasing our products