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Dear Sirs,
Your letter of 30th August, 2007, was duly noted. The trousers you returned us are indeed 1 _______. We have to admit that these defects were overlooked by our controller and offer 2 _______ for the oversight.
We are sending you new 3 _______ as a replacement this week by air; carriage paid, and would ask you to confirm their receipt by 4 _______.
If any other problems arise, please do not hesitate to contact us in the shortest possible time.
Yours faithfully,
George White
defective
apologies
trousers
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