Заполните пропуски в письме следующими фразами
1_____________,
Your letter of 18th April, 1997, was duly noted. The shirts you returned us are indeed defective. We have to admit that these defects were overlooked by our controller and offer apologies for the oversight.
2_____________ new shirts as a replacement this week by air, carriage paid, and would ask you to confirm their receipt by fax.
If any other problems arise, please do not hesitate to 3______________ in the shortest possible time.
4_____________,
J. Brown
Claims Department