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Milan Havel
“My name is Milan Havel and I’m an assistant manager at the Hotel Ambassador in London. There are two assistant managers, and one of us is always on duty at busy times. The general manager has overall responsibility, of course, and we report directly to her. We are responsible for the day-to-day running of the hotel. We plan the work schedules, manage the accounts, and deal with any problems to do with staff or guests.
We have a staff of about 100 people. Basically, there are four departments, each with its own manager. Firstly, there’s front of the house – that’s receptionists, the people who deal with our guests on a daily basis. Then there’s housekeeping – all the services to do with the rooms. Then the banqueting and conference manager who organizes all the events that take place in the hotel. And finally, there’s the food and beverage manager.”
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What is Milan Havel responsible for?
He is responsible for all rooms.
He has overall responsibility.
He deals with the guests on a daily basis.
He is responsible for planning the work schedules, managing the accounts and deciding any problems with staff and guests.
