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Dear Sirs,
Your letter of 18th April, 1997, was duly noted. The shirts you returned us are indeed defective. 1______________ these defects were overlooked by our controller and offer apologies for the oversight.
2_____________ new shirts as a replacement this week by air, carriage paid, and would ask you to confirm their receipt by fax.
3_____________, please do not hesitate to contact us in the shortest possible time.
4_____________,
J. Brown
Claims Department