Вопрос № 912206 - Английский язык

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Metals began to be widely used as construction materials not so long ago. Before the beginning of the nineteenth century metals played little structural role in the process of building. Mostly they served for joining parts of buildings. The ancient Greeks and Romans are known to use bronze for joining slabs of stone.

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Metals began to be widely used as construction materials not so long ago. Before the beginning of the nineteenth century metals played little structural role in the process of building. Mostly they served for joining parts of buildings. The ancient Greeks and Romans are known to use bronze for joining slabs of stone.
It was only in the eighteenth century when the first all-metal structure was built in Europe. It was a cast-iron bridge across the river Severn in England. The strength of the bridge turned out to be so great that now, more than two centuries after its construction, it still carries heavy modern traffic across the Severn.

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Заполните пропуски в письме следующими фразами и предложениями:
Knowles Domestic Appliances
KDA
1108 Wiltshire Boulevard
Los Angeles, California 90041
1_______
Mrs. C. Brien
119 North Laurel Avenue
Los Angeles, California 90048
2_______!
You were right to let us know about the unsatisfactory service you experienced when your washing machine had to be repaired. 3_______; however we hope you will also try to see our point of view.
You phoned our Service Department on Friday, March 13. The clerk handling your complaint arranged for a repairman to come to your home on the following Tuesday, but on account of illness he was not able to come until Monday, March 23. However, on arrival at your address he found no one at home, and was not able to carry out the work until a new appointment had been made.
Of course you should have been notified of the delay. We apologize for failing to inform you in time. We have heard from our Service Engineer that your washing machine is in good working order now, and he will personally see to it that you are not kept waiting again if you need repairs in future.
Sincerely yours,
4_______
Claims Department

Заполните пропуски в письме следующими фразами и предложениями:
Men’s Clothes Dealers Ltd.
142 South Road
Sheffield S20 4HL
England
1_______
Ref: Our Order No.142 of 21st March, 1997
2_______,
Thank you for your delivery of men’s silk shirts, which we ordered on 21st March, 1997. At the same time we would like to draw your attention to the following. After examination of the shirts 3_______:
– there are oil stains on 12 shirts;
– the colour of buttons on 5 of the shirts does not match the colour of these shirts;
– one shirt is in a different style.
We are returning the defective shirts by separate mail, carriage forward, and would ask you to replace them with shirts in the colours and sizes specified below.
size 15: colour – white, quantity – 9;
size 17: colour – white, quantity – 1;
size 14: colour – blue, quantity – 6;
size 16: colour – blue, quantity – 2;
We would appreciate a prompt reply.
4_______,
Vladimir Smurov
Export-Import Manager